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GEWPennState 2016 has ended
Global Entrepreneurship Week Penn State celebrates the Community of Entrepreneurship. Penn State and the communities surrounding the campuses that are emerging as a vibrant collective of independent thinkers who work together to get important things done. This is the vision of community enabling a better world through collective effort.

At University Park each day has a theme: Go Freelance!, Social Entrepreneurship, Intrapreneurship Innovation, Entrepreneurial Women, Start-Up Shake-Up.  Keynotes are from noon-1:00 (except Wednesday) and master classes follow the keynotes. Perspective Panels, 3-5 experienced entrepreneurs talk about their successes and failures, are held from 3:00-4:00. From 4:30 to 6:30 every day you will find workshops.  New Leaf Initiative  sponsors networking opportunities every day from 6:30-8:00 followed by Flavor Flights, sponsored by the CBICC, every evening from 8:00-9:30.

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Tuesday, November 15 • 6:30pm - 7:30pm
Altoona--Business Training Program: Delivering the Best in Customer Service

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  • It requires solid processes to deliver excellence in customer service.
  • Focus on employees first. Happy employees create happy customers!
  • Be interested and not interesting! Listen to understand your customers’ needs.
  • Measure. You cannot manage what you do not measure.

Cost and registration: $30 per person. STUDENTS ARE FREE. Call 814-949-5535 or email SRA1@psu.edu 

 

Business Training Program: Delivering the Best in Customer Service

 


Speakers
avatar for Debra J. Dellaposta

Debra J. Dellaposta

President, Doing Better Business, Inc., and WPS Office Solutions
The foundation of the Dellaposta family of businesses is service. Vincent Dellaposta, a veteran and national word processor service manager, opened Word Processing Services, Inc., (WPS) in 1973, in Hagerstown, Maryland. With his wife, Marcella Ann Boslet- Dellaposta, as his partner... Read More →



Tuesday November 15, 2016 6:30pm - 7:30pm EST
The Sheetz Center for Entrepreneurial Excellence 1309-11 11th Ave, Altoona, PA 16601
  Altoona, Lecture, Networking